Refund policy
HIRROW Return Policy
At HIRROW, our mission is to help you live a pain-free life with effective, high-quality support products.
We stand behind the quality of our solutions and recommend using them for at least 14 days before considering a return, as most customers experience noticeable relief within this period.
If you are still not satisfied after 14 days and are within our 90-Day Money-Back Guarantee, please contact us at info@hirrowgear.com.
To speed up the process, please include your full name and order number in your message.
Return Inspection & Refund
Once we receive your return, we will inspect the item for damage within 2 business days.
If it is in perfect condition, your refund will be processed immediately.
Please include a note with your order number and the email address used for the purchase inside the package to ensure the return is correctly matched to your order.
Customers are responsible for ensuring that the goods are properly sent to our official return address — only after consulting with our support team.
Return Address
K7. s.r.o.
Majerníkova 54
84105 Bratislava, Slovakia
⚠️ Do not return any product without registering your return first.
Before sending your return, please email info@hirrowgear.com with your order number so we can register it and help protect it from being lost in transit.
Return Shipping Costs
Customers are responsible for return shipping and any associated costs.
We do not provide prepaid return labels.
If your return crosses an international border (e.g., to Austria), additional shipping fees may apply.
Refused or Uncollected Orders
If you refuse delivery or fail to collect your package after being notified by the carrier, it will be marked as “Return to Sender.”
Because shipping carriers do not cover these return shipping costs, such packages may be disposed of — therefore, a refund cannot be issued.
Order Cancellations
Cancellations are not guaranteed once an order has entered the shipping process.
Please contact us within 24 hours of placing your order to request a cancellation.
If your order has already been shipped, please wait for it to arrive and then return it after consulting with our support team.
If delivery is refused, the carrier may dispose of the package, and a refund cannot be issued.
Lost or Stolen Orders
With Lifetime Guarantee / Shipping Insurance:
If you purchased our protection plan, we will send a free replacement for lost or stolen packages.
Without Shipping Insurance:
Please contact your local post office or shipping carrier to file a report.
Unfortunately, in this case, we cannot guarantee a full refund or replacement.
Damaged Items
Our products are carefully packaged to prevent damage during transit.
An item is only considered “damaged” if it arrives defective or physically damaged.
Minor packaging damage (e.g., a dented box) is not considered a product defect.
If your item arrives damaged, please notify us within 72 hours of delivery by emailing info@hirrowgear.com with clear photos of the damage.
We will review your case and, if eligible, send you a free replacement.
Please note:
We do not refund or replace items damaged due to normal wear and tear, improper handling, or misuse.
Shipping & Delivery Notice
Although we always strive to deliver your order quickly, HIRROW cannot be held responsible for delays caused by shipping carriers, customs inspections, or external circumstances.
If you experience delivery issues, please contact the carrier directly first.
We are not responsible for lost, stolen, or delayed shipments, and fees for express shipping or shipping insuran