Shipping policy
Order Processing Times
Please allow 1–3 business days for your order to be prepared and shipped. An order is considered shipped once it has been handed over to our delivery partner and is on its way to your selected address.
During peak periods or holidays, processing may take up to 7 business days.
Estimated Delivery Times
To reduce unnecessary CO₂ emissions, we ship directly from our production facilities to you.
This shortens transportation routes and helps save approximately 24 kg of CO₂ for every mile avoided — although this may slightly increase delivery times.
Delivery time refers to the total transit period after your package has been handed over to the shipping carrier and depends largely on your location.
Below are the estimated delivery times by region:
🇩🇪 Germany: 6–14 days
🇦🇹🇨🇭 Austria & Switzerland: 6–15 days
Please note: During busy periods and public holidays, shipping carriers may experience transit delays or delays in tracking updates that are beyond our control. International shipments may also be subject to unexpected customs delays.
Order Changes and Shipping Details
Customers are responsible for ensuring that their shipping information is accurate and complete at checkout. Incomplete or inaccurate addresses may result in processing delays or order cancellation.
If our system detects an issue, our support team will contact you by email within 3 business days to confirm your address. If we do not receive a response, we reserve the right to cancel the order.
If you notice an error in your address, please email info@hirrowgear.com within 24 hours of placing your order. We will do our best to make the requested changes, but we cannot guarantee modifications after this period.
Delivery Delays
At Beschwerdelos, we understand how important timely delivery is and always strive to ship orders as quickly as possible. However, certain factors beyond our control may cause delays — such as severe weather, transportation disruptions, or carrier-related issues.
Unforeseen factors such as product availability, address verification, or payment processing may also delay shipment. If such an issue occurs, we will notify you promptly and keep you updated.
Please note that Beschwerdelos cannot be held responsible for delivery delays caused by external factors, and we cannot guarantee a specific delivery date. However, we will do everything we can to support you and keep you informed.
Missing or Undelivered Items
If your order is marked as delivered but you have not received it, please contact the shipping carrier directly first to locate your package. Once a package has been handed over to the carrier, it is outside our control.
If the issue persists, contact us at info@hirrowgear.com — we will help investigate and resolve the matter as quickly as possible.
In rare cases, tracking information may be delayed or unavailable, for example due to technical issues. If this happens and you are still unable to locate your order, please contact our support team — we will assist you promptly.